Privacy Policy
Privacy Policy & Cookie Statement
WardrobeHouse.co.uk
Last Updated: [Insert Date]
WardrobeHouse.co.uk (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website www.wardrobehouse.co.uk or interact with our services.
This policy also explains how we use cookies and similar technologies.
1. Definitions
In this Privacy Policy the following terms apply:
Website
www.wardrobehouse.co.uk
User / Visitor
Any individual who visits our website.
Customer
A visitor who places an order, creates an account, or interacts with the website.
Account
A registered user profile allowing customers to place orders and manage their details.
Personal Data
Information that identifies or can identify an individual, such as name, address or email address.
2. Protection of Your Personal Data
WardrobeHouse.co.uk takes the privacy of its customers seriously. We implement appropriate technical and organisational measures to ensure personal data is protected against:
• Unauthorised access
• Loss or destruction
• Alteration or misuse
All personal data is handled in accordance with UK GDPR and applicable data protection laws.
3. Collection and Use of Personal Data
We collect personal information when you:
• Visit our website
• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters
• Leave product reviews
The data collected depends on your interaction with our website.
3.1 Website Visitors
When you visit our website we may automatically collect information such as:
• IP address
• Country location
• Device type
• Browser type
• Pages viewed
• Time spent on pages
• Referring website
This information helps us:
• Improve website functionality
• Understand user behaviour
• Improve marketing performance
• Provide relevant advertisements
3.2 Website Customers
When you interact with our website or place an order we may collect additional information including:
• Name
• Email address
• Phone number
• Delivery address
• Billing address
• Order details
• Wishlist preferences
This information is necessary for processing orders and providing customer support.
3.3 Customer Accounts
Customers may create an account to place orders and track purchases.
Information collected for account creation includes:
• First name and last name
• Email address
• Password
This data is used to:
• Manage your account
• Process orders
• Prevent fraud
• Provide order history and account services
Your account data is stored for as long as your account remains active.
3.4 Orders and Checkout
When placing an order we collect information necessary to process and deliver the order including:
• Name
• Delivery address
• Billing address
• Email address
• Phone number
• Order value
• Payment method
This information is used to:
• Process and deliver orders
• Communicate order status
• Process payments
• Provide customer service
• Prevent fraud
3.5 Payment Processing
Payments are processed through secure third-party payment providers.
Depending on the payment method used, certain data may be shared with payment providers including:
• Name
• Billing address
• Order value
• Payment method
• IP address
Payment providers process your data according to their own privacy policies.
WardrobeHouse.co.uk does not store full credit card details.
3.6 Customer Support
If you contact us through email, phone or contact forms we may collect:
• Name
• Email address
• Phone number
• Order number
• Message content
This information is used to respond to enquiries and resolve issues.
Customer support communications may be stored for quality and record keeping purposes.
3.7 Reviews
Customers may leave product or service reviews.
Information collected may include:
• Name
• Email address
• Product purchased
• Review content
Reviews help improve our products and services.
3.8 Marketing and Newsletters
If you subscribe to our newsletter we may collect:
• Name
• Email address
We use this information to send marketing emails, promotions and product updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.
4. Sharing Personal Data
We may share your personal data with trusted third parties when necessary to provide our services.
These may include:
• Payment processors
• Delivery companies
• Website hosting providers
• Marketing platforms
• Customer support tools
We only share information required for these services.
We may also disclose personal data if required by law or to prevent fraud.
5. Data Storage and Retention
We store personal data only for as long as necessary for the purposes described in this policy, including:
• Processing orders
• Legal and accounting requirements
• Customer service records
Retention periods vary depending on the type of data and legal obligations.
6. Your Data Protection Rights
Under UK data protection law you have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain types of data processing
• Request data portability
To exercise any of these rights please contact us using the contact details below.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies are small files stored on your device that allow websites to recognise your device and remember certain information.
Types of Cookies We Use
Essential Cookies
Required for website functionality such as shopping carts and account login.
Analytics Cookies
Used to understand website traffic and improve performance (e.g. Google Analytics).
Advertising Cookies
Used to show relevant advertisements and marketing campaigns.
Social Media Cookies
Allow sharing of content through social platforms such as Facebook, Instagram and Pinterest.
8. Managing Cookies
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
9. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.
11. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
WardrobeHouse.co.uk
Email: support@wardrobehouse.co.uk
