Terms
Terms and Conditions
WardrobeHouse.co.uk
Last Updated: 09-03-2026
These Terms and Conditions govern the use of the website WardrobeHouse.co.uk and apply to all purchases made through our website or other sales channels. By placing an order with us, you confirm that you accept and agree to be bound by these terms.
1. Eligibility to Order
To place an order with WardrobeHouse.co.uk you must:
• Provide accurate personal details including your full name, valid UK telephone number and email address.
• Provide a valid delivery address within the United Kingdom.
• Be authorised to use the payment method used for the purchase.
We do not accept delivery addresses such as PO boxes, hotels or temporary accommodation.
2. Pricing and Payment
All prices displayed on our website are inclusive of VAT where applicable and are correct at the time of order placement.
The total order cost includes:
• The product price
• Delivery charges where applicable
• Any applicable payment processing fees
We accept payments via major debit/credit cards, PayPal and other payment methods available at checkout.
All payments are subject to verification and authorisation by the payment provider. If a payment is declined or not authorised, we will not be liable for any delay or cancellation of the order.
WardrobeHouse.co.uk takes reasonable precautions to keep payment information secure. However, we cannot be held liable for unauthorised access caused by third-party interference.
3. Delivery
We deliver to most UK mainland addresses. Delivery charges may apply to remote locations including but not limited to:
• Scottish Highlands and Islands
• Northern Ireland
• Channel Islands
• Isle of Man
• Other remote postcodes
Customers should contact us prior to ordering if they are unsure whether additional delivery charges apply.
Delivery Timeframes
Estimated delivery times are displayed on product pages where available. While we aim to deliver within the estimated timeframe, delivery dates are not guaranteed.
Typical delivery times may range between 10 –28 working days depending on product availability, supplier processing and courier scheduling.
Large Item Deliveries
Large furniture items such as wardrobes may require pre-booked delivery appointments arranged by our courier partners.
Standard delivery is typically ground floor delivery only. Couriers are not required to deliver items upstairs unless this service has been arranged in advance.
Customers must ensure that:
• Adequate access is available for delivery
• Parking or unloading space is available
• Someone is present to receive the delivery
Failed delivery attempts may incur redelivery charges.
4. Customer Responsibilities on Delivery
Customers are responsible for:
• Inspecting the packaging and product upon delivery
• Reporting visible damage immediately
• Rejecting delivery if significant damage is visible
If damage is discovered after delivery, it must be reported to us within 48 hours with photographic evidence.
5. Returns and Refunds
WardrobeHouse.co.uk offers a 14-day return policy in accordance with UK consumer regulations.
Customers may return items within 14 days of delivery if they are not satisfied with their purchase.
Returned items must:
• Be unused
• Be in original packaging
• Be in resaleable condition
Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
Refunds will be issued using the original payment method once the returned item has been inspected.
Refund processing may take up to 7 working days after approval.
6. Faulty or Damaged Products
If an item arrives damaged or faulty, customers must notify us within 48 hours of delivery and provide photographic evidence.
Depending on the issue, we may:
• Send replacement parts
• Offer a replacement item
• Provide a refund where appropriate
WardrobeHouse.co.uk reserves the right to determine the appropriate resolution after assessing the issue.
7. Assembly
Many products sold on WardrobeHouse.co.uk are delivered flat-packed for self-assembly.
Assembly instructions are included with the product.
Customers must inspect all parts before attempting assembly. Once a product has been assembled it may not be eligible for return unless it is faulty.
8. Product Information
We make every effort to ensure product descriptions, images and specifications are accurate.
However:
• Colours may vary slightly due to screen settings
• Dimensions may be approximate
• Manufacturers may occasionally make minor design changes
These variations do not constitute a product fault.
9. Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team.
If an order is cancelled after dispatch, delivery and handling charges may be deducted from any refund.
Custom or made-to-order products may be subject to cancellation fees.
10. Liability
WardrobeHouse.co.uk shall not be liable for any indirect or consequential loss including:
• Loss of income
• Loss of profit
• Loss of business opportunity
Our maximum liability shall not exceed the total amount paid for the purchased product.
11. Website Content and Intellectual Property
All content on WardrobeHouse.co.uk including text, images, logos and design elements are protected by copyright and intellectual property laws.
No content from this website may be copied, reproduced or distributed without written permission from WardrobeHouse.co.uk.
12. External Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of those websites.
13. Force Majeure
We shall not be held responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to:
• Natural disasters
• Transport disruption
• Supplier delays
• Industrial action
• Government restrictions
14. Changes to These Terms
WardrobeHouse.co.uk reserves the right to update or modify these Terms and Conditions at any time.
The most recent version will always be available on our website.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
WardrobeHouse.co.uk
Customer Support: support@wardrobehouse.co.uk
